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Once the customer has requested the services of Mutha Syndicate, the customer is deemed to have understood and accepted the terms and conditions as set out below and it shall be deemed that there is a contractual agreement between the customer and Mutha Syndicate.
Mutha Syndicate will always endeavor to fulfill the customer’s requirements, and whilst every care has been taken to ensure services and products are problem free and accurate, the ultimate responsibility lies with the customer in ensuring that all purchases are correct. All website prices listed are subject to the sight of artwork.
The customer agrees to provide Mutha Syndicate with everything needed to complete the project including content, images, fonts and other information as and when needed, and in the format required. The customer guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork provided for inclusion in any media are either owned by the customer or that the customer has permission to use them.
All quotations are valid for thirty days.
Mutha Syndicate accepts payment by cheque, credit or debit card, or bank transfer. Any payment returned by the bank will incur an administrative charge as charged by the bank. Payment is required in full to process any order for production or design and any material and content created by Mutha Syndicate remains the sole property of Mutha Syndicate until payment is received in full. Mutha Syndicate reserves the right to amend its prices at any time without prior notice and all prices exclude VAT/GST unless specified. The customer may request a credit account after their third purchase, but all accounts are granted at sole discretion.
Mutha Syndicate will not share, sell or distribute any customers’ contact information.
If you are unsure of how your artwork will print, please request a printed proof. Mutha Syndicate is not liable for reprints where a customer has authorized an incorrect proof that has been approved for print. We process all prints in CMYK format and cannot take responsibility for colour reproduction of RGB or other files supplied outside of the specification given. If a specific colour is required, you will need to purchase a spot colour print. If you are unsure of how your artwork will print, please request a printed proof.
Non personalized products can be returned within 5 working days of receiving the item, where the packaging and product are in the same condition as when received. Upon receipt, the product will be inspected to ensure that it is suitable for resale before a refund is granted. The Client is responsible for a courier fee to return the product.
Turnaround time starts from the date of approval and ends at the date of dispatch from Mutha Syndicate Every reasonable effort is made to meet specified turnaround times, however, there may be occasions where Mutha Syndicate is unable to meet the specified turnaround times due to the nature of a production environment. Thus, turnaround times are provided as guidelines and are not guaranteed. Furthermore, Mutha Syndicate does not accept responsibility for missed turnaround times nor accept responsibility for loss suffered due to missed turnaround times.
Content supplied by the customer will be input but no spelling or grammar check will be done.
Mutha Syndicate reserves the right to showcase any product or service provided to a customer, unless the project is specified as confidential, including but not limited to images as part of the Mutha Syndicate portfolio and to write about the project on websites, blogs, in magazine articles and in books.
Mutha Syndicate is part of Mutha Groups. Mutha Syndicate does not guarantee that any product or service provided will be error-free and is not liable to the customer or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the use of Mutha Syndicate products or services, even if the customer has advised Mutha Syndicate of the possibilities of such damages. If you require any further information, please contact us.